Refund Policy

A bid is a one-time payment towards a listing's position on a public leaderboard. The amount is added to that listing's total as soon as the payment clears, usually within a few seconds. There is no subscription, no recurring charge, and nothing to cancel: each bid is charged once and never charged again.

Because the new total appears immediately and is public the instant it does, the purchase is fully delivered before you are back on the site. That is why the default answer is no refund.

• Bids are non-refundable once they have been applied to a listing.
• Being outbid is not a defect. Someone paying more and taking your rank is the entire mechanic of the board, and it is not grounds for a refund. Holding the rank again costs from $1.
• A bid buys position, not results. Traffic, clicks, installs, and revenue are never promised, and their absence is not grounds for a refund.
• Money paid on a listing removed for cause is forfeited and not refunded. That covers a listing that turns out to be a product the app stores prohibit, one submitted while concealing what it does, and one that is unlawful or infringing, and it covers amounts paid before the problem was noticed. The prohibited categories, and how often the board is swept, are in the terms of use.
• That forfeiture is subject to law. Where a mandatory consumer-protection law gives you a right this policy would take away, that law wins.

Three things can go wrong on our side rather than yours. In each of them you get the full amount back, and you do not have to argue for it.

• A duplicate charge. The same bid billed twice. The second charge is refunded in full.
• A payment that never reached the board. If a charge clears and the listing never receives it, the charge is refunded in full. Give it a few minutes first: the board can lag the payment by a moment.
• A listing pulled before delivery. If an app is delisted from its store, or its listing is removed, between your payment clearing and that payment being applied, the bid is refunded in full.

Removal for a policy violation is not one of these cases. It is the opposite of them: the position was delivered and then taken down for cause, so the money paid on it is forfeited rather than returned.

• Write to [email protected] with the payment ID from your receipt, the app you bid on, and the amount. That is enough to find the payment.
• You will get a decision within two business days, and an explanation either way.
• Approved refunds are issued to the original payment method. How long the money takes to land is up to your bank, and is typically five to ten business days.

A third-party payment provider is the merchant of record for every payment on AppRanker. It takes the payment, issues the receipt, handles any tax, and executes any refund. The name on your card statement will therefore not be AppRanker, which is normal and is not a fraudulent charge.

• A no-refund term does not stop your bank taking a payment back. If you do not recognise a charge, write to [email protected] before opening a dispute. It is faster, and a resolved email costs neither of us anything.
• A chargeback opened on a bid that was delivered, or on a listing removed for a policy violation, is itself a breach of the terms of use and bars future listings.
• Where a chargeback takes back money a listing's total was built from, that total is reduced by the amount taken back. The listing can move down the board as a result.

AppRanker is operated by Quang. Refund questions, and everything else, go to [email protected]. Full details are on the contact page.